Merbler LLC — Terms & Conditions
Last updated: August 11, 2026
These Terms & Conditions (“Terms”) govern use of Merbler LLC’s (“Merbler,” “we,” “us”) automated missed-call answering and lead-relay service (the “Service”) by HVAC businesses (“Business Customer,” “you”).
2.1 The Service
Merbler provides an automated phone assistant that answers missed calls on behalf of a Business Customer, collects basic caller information (name, brief issue description, service address, callback number, and any additional notes), and relays that information to the Business Customer as a lead notification. The Business Customer is solely responsible for all follow-up with the caller, including scheduling, pricing, and service delivery.
2.2 SMS Notification Program
2.2.1 Who Receives SMS. Merbler’s SMS lead notification program is available only to Business Customers and their authorized staff who affirmatively opt in during onboarding. Callers who reach a Business Customer through Merbler’s assistant do not receive SMS messages from Merbler under any circumstance.
2.2.2 Opt-In. During onboarding, the Business Customer or authorized staff member provides the mobile number where they want to receive lead notifications and affirmatively checks an unchecked consent checkbox agreeing to receive operational SMS notifications. SMS consent is not a condition of purchasing or using the Service.
2.2.3 Message Types. SMS messages sent under this program are operational/informational only — lead alerts containing caller name, issue, address, and callback number. Merbler does not send promotional or marketing SMS.
2.2.4 Frequency; Rates. Message frequency varies based on call and lead volume. Message and data rates may apply depending on your mobile carrier and plan.
2.2.5 Opt-Out. Reply STOP to any Merbler SMS message to opt out of future SMS notifications. You may continue using the Service and will instead receive lead notifications by email. Reply HELP for assistance, or contact support@merbler.com.
2.2.6 Carrier Liability. Carriers are not liable for delayed or undelivered messages. We do not guarantee delivery of any SMS message.
2.3 Business Customer Responsibilities
You are responsible for ensuring that any staff member you designate to receive SMS notifications is authorized to consent on behalf of your business, for the accuracy of the mobile number provided, and for maintaining the confidentiality of any lead information relayed to you.
2.4 No Guarantee of Lead Accuracy
Merbler’s automated assistant relays caller-provided information as given. Merbler does not verify, diagnose, price, or schedule service, and is not responsible for the accuracy of information provided by callers.
2.5 Fees
Fees for the Service are described in your order form or subscription agreement and are separate from any mobile carrier message/data charges.
2.6 Termination
Either party may terminate the Service as described in your subscription agreement. You may withdraw SMS consent at any time without affecting your ability to use the Service.
2.7 Disclaimer of Warranties; Limitation of Liability
The Service is provided “as is.” To the maximum extent permitted by law, Merbler disclaims all warranties and is not liable for indirect, incidental, or consequential damages arising from use of the Service.
2.8 Changes to These Terms
We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance.
2.9 Contact
Merbler LLC Email: support@merbler.com Website: https://merbler.com
Merbler
Missed-call recovery for owner-operated HVAC companies.
© 2026 Merbler LLC. All rights reserved.
merblerevan@gmail.com · 561-660-1420